We usually ship orders within 48 hours. EXPEDITED SHIPPING does not accelerate WHEN your product will ship. You’re simply upgrading your shipping method to Priority (2-3 days) rather than Media Mail (7-14 days). We ship as orders as received and do not prioritize based on shipping method selected. If you want insurance, please select Priority shipping.
ALL MISSING ORDERS AND/OR DAMAGED ITEMS MUST BE REPORTED AS MISSING OR DAMAGED WITHIN 30 DAYS OF THE ORDER DATE. WE CANNOT ASSIST WITH MISSING OR DAMAGED PRODUCTS IF NOT REPORTED WITHIN THAT 30 DAY TIME FRAME. *We will not offer a refund until your item has been in the carrier’s hands for at least 30 days for USPS.
If you purchased an item by mistake, you must let us know within 24 hours to get your purchase canceled. After this, your product may have shipped and you will have to follow our refund policy below.
Digital products are NON-REFUNDABLE. This includes the online base curriculum for each cycle. Please preview samples and make an informed decision before purchasing.
All digital pdf product downloads expire in 30 days. This is clearly marked on the receipt you receive with your purchase and on the product links. We will not be responsible for any downloads that are not saved. We recommend downloading onto Google Drive or Dropbox so if your computer breaks down, you still can access your product. We can’t reissue downloads for any reason.
For physical/print products, change of heart returns are discouraged, however completely unused material may be returned with a 3.00 re-stocking fee within 30 days of shipping. The customer will be required to package the item thoroughly and pay return shipping, including insurance. Once the item is inspected and deemed in “like-new condition”, you will receive a refund. If a return is received that is NOT like-new, no refund will given. Email [email protected] for refund approval and our return address.
We are unable to do exchanges at this time. If you need to exchange a product, we recommend that you purchase the product you would like and return the original product.
The online base curriculum and all digital pdfs are for your individual use only. These may not be resold or shared with others. Please respect our copyright and the hard work we have put in to creating these products. The online base curriculum gives you lifetime of A Gentle Feast access.
Fair Use policy:
These downloads are for personal use only. You may save the files on your computer or other electronic device and print off copies for your immediate family.
YOU MAY NOT:
* Host any of these files on your own or other sites.
*Give your online resources password and log in to another user.
* Alter or sell any files.
* Sell files to make a profit.
* Transmit, share or store any resources on any other website or other form of electronic retrieval system.
* Copy these products for a coop or other students that are not in your immediate family.
* Sell your log-in user name and transfer to another family
Your information will not be shared or sold. Your account will be stored on agentlefeast.com if you request to make one at check out. This will enable you to access your purchases easily. Payment is made securely through Paypal or Stripe. A Gentle Feast does not store your payment information. Upon purchase, your email will be added to our email database to receive product updates, sales, and our newsletter. You may unsubscribe if desired.